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Did anyone experience a similar issue with Mohela where they cashed a loan payoff check but failed to credit the account, even after escalating and filing a complaint with Student Aid? Any advice for further steps?
Did anyone experience a similar issue with Mohela where they cashed a loan payoff check but failed to credit the account, even after escalating and filing a complaint with Student Aid? Any advice for further steps?
Abbey Johnson, Helping with Student Loan Documentation
Answered on September 25,2023
Answered on September 25,2023
File a complaint at the CFPB complaint portal.
You should also make sure that you’ve sent your complaint to the Office of the Ombudsman at FSA. It’s their job to review, research, and respond to all complaints (and they do a good job). https://studentaid.gov/feedback-ombudsman/disputes/prepare
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