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Did anyone experience a similar issue with Mohela where they cashed a loan payoff check but failed to credit the account, even after escalating and filing a complaint with Student Aid? Any advice for further steps?
Did anyone experience a similar issue with Mohela where they cashed a loan payoff check but failed to credit the account, even after escalating and filing a complaint with Student Aid? Any advice for further steps?
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Abbey Johnson, Helping with Student Loan DocumentationAnswered on September 25,2023
File a complaint at the CFPB complaint portal.
You should also make sure that you’ve sent your complaint to the Office of the Ombudsman at FSA. It’s their job to review, research, and respond to all complaints (and they do a good job). https://studentaid.gov/feedback-ombudsman/disputes/prepare
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Ultimate Guide on SAVE Plan - Payment Calculation, Interest, Forgiveness
Under the Saving on a Valuable Education (SAVE) plan, a single borrower who makes less than $15 an hour will not have to make any payments. Borrowers earning above that amount would save mor..Click here to get a detailed guide
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