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How to contact Federal Student Aid (FSA) regarding administrative forbearance of Nelnet student loan?
How to contact Federal Student Aid (FSA) regarding administrative forbearance of Nelnet student loan?
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Abbey Johnson, Helping with Student Loan DocumentationAnswered on October 02,2023
On your Federal Student Aid account, go to the bottom of the home page and click "contact us."
On the next page it'll ask you what contact center you're looking for and you'll click "In Repayment."
On the next page, you'll scroll down and click the option to contact "Student Aid Ombudsman."
This will take you to a page where you can submit a complaint online
They will respond back to you within 15 days. And may even call you.
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