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How to file complaints on consumer bill where field report is not required at BESCL in Bengaluru?
How to file complaints on consumer bill where field report is not required at BESCL in Bengaluru?
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Sakala Mission, Government of Karnataka 
Answered on May 05,2021
| Name of the Department | BENGALURU ELECTRICITY SUPPLY COMPANY LIMITED |
| Name of the Service | Resolution of complaints on consumer bill |
| Name of the Sub Service | Where field report is not required for complaints on consumer bill |
| Whom to approach for this service (Designated Officer)? | Assistant Accounts Officer |
| Procedure involved to get this service | BESCOM Consumers can lodge their complaint using below modes 24x7 Helpline - 1912 SMS Facility 58888 Whatsapp - 9449844640 facebook.com/bescomblr/ twitter.com/NammaBESCOM helplinebescom@gmail.com helpline@bescom.co.in www.bescom.ipgrs.org/ |
| Who are eligible to get this service | BESCOM Consumers |
| Fee/Charges to be paid to get the service | NIL |
| Maximum number of days to wait to get this service delivered | 1 Working Days |
| Whom to approach as a appeal (Competent Officer), if the service is not delivered in time or rejected by officer | Assistant Executive Engineer C O and M Sub Division |
| Maximum number of days to wait to get the decision of the Competent Officer | 3 Working Days |
| Whom to approach as 2nd appeal (Appellate Authority), if the decision of the Competent officer is not acceptable or not implemented? | Executive Engineer C O and M Division |
| Maximum no. of days to wait to get the decision of Appellate Authority | 3 Working Days |
| Website (if online) |
www.bescom.org |
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