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How to get clearing of blockage of Under Ground Drainage pipelines and replacement of Damaged or Missing Manhole Cover in Bengaluru?

Answer Notify Me - 2 Notifying - 3
Sakala Sakala Mission, Government of Karnataka verified
Answered on May 05,2021
Name of the Department BANGALORE WATER SUPPLY AND SEWERAGE BOARD
Name of the Service Clearing of blockage of Under Ground Drainage pipelines and replacement of Damaged or Missing Manhole Cover
Whom to approach for this service (Designated Officer)? Assistant Executive Engineer
Fee/Charges to be paid to get the service NIL
Maximum number of days to wait to get this service delivered 3 Working Days
Whom to approach as a appeal (Competent Officer), if the service is not delivered in time or rejected by officer Executive Engineer
Maximum number of days to wait to get the decision of the Competent Officer 3 Working Days
Whom to approach as 2nd appeal (Appellate Authority), if the decision of the Competent officer is not acceptable or not implemented? Additional Chief Engineer
Maximum no. of days to wait to get the decision of Appellate Authority 4 Working Days
Website (if online)

www.bwssb.gov.in


Work Flow

Step

Description

No. of Days

Designation

1

Complaint for clearing the blockage of under ground drainage pipelines and replacement of damaged or missing manhole cover will be received at 1 concern subdivision office or service station 2 at 24x7 call center BWSSB with Telno 080 22238888 3 through Sakala GOK the complaint received will be transmitted to concerned assistant engineer of the service station on the same day

1.00

Officer(general)

2

The assistant engineer will inspect and assess the nature of the problem and he will take action to clear the blockage or overflow of manholes by utilizing sewer cleaning jetting and sucking machine or replacement of damaged or missing manhole covers

1.00

Officer(general)

3

If the problem is not cleared on 2nd day action will be taken to clear the blockage by engaging required men and materials and the problem will be solved and complaint will be closed

1.00

Officer(general)

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