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How to replace faulty Meters in Bengaluru?

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Sakala Sakala Mission, Government of Karnataka verified
Answered on May 05,2021
Name of the Department BANGALORE WATER SUPPLY AND SEWERAGE BOARD
Name of the Service Replacement of faulty Meters
Whom to approach for this service (Designated Officer)? Assistant Executive Engineer
Who are eligible to get this service CONSUMER OF THE BWSSB/CITIZENS OF BANGALORE
Documents to be enclosed with the request

1 . Water bill
Fee/Charges to be paid to get the service Meter charges to be paid depending on the diameter
Maximum number of days to wait to get this service delivered 8 Working Days
Whom to approach as a appeal (Competent Officer), if the service is not delivered in time or rejected by officer Executive Engineer
Maximum number of days to wait to get the decision of the Competent Officer 7 Working Days
Whom to approach as 2nd appeal (Appellate Authority), if the decision of the Competent officer is not acceptable or not implemented? Additional chief Engineer
Maximum no. of days to wait to get the decision of Appellate Authority 15 Working Days
Other information

www.bwssb.gov.in


Work Flow

Step

Description

No. of Days

Designation

1

AEE on preliminary verification of the request will forward the same to concerned water inspector of service station for inspection and report.

1.00

Officer(General)

2

Water inspector inspects the premises of the building and observes the meter for two consecutive water supplies and submits the status of the meter. If meter is found faulty and recommends for replacement of meter.

3.00

Officer(General)

3

Assistant engineer after verification of the inspection report of water inspector, put up the file for replacement of faulty meter.

1.00

Officer(General)

4

Assistant executive engineer verified the testing report and AEE will accord approval for replacement of faulty meters depending on the availability of meter in the stock.

3.00

Officer(General)

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