Home |Government eMarketplace (GeM) | Our primary user is Managing Director in GeM portal. We are trying to change the details of primary users in the name of present MD. However, when we try to do so the GeM says primary users cannot be changed. How can we change it?

Our primary user is Managing Director in GeM portal. We are trying to change the details of primary users in the name of present MD. However, when we try to do so the GeM says primary users cannot be changed. How can we change it?

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Citizen Helpdesk, Curated Answers from Government Sources
Answered on December 23,2021

As per the issue reported by you, we would like to inform you that the same can be done only if the registration of the account has been done from Aadhar.

We would like to inform you that please check in your account if update Aadhar option is available then please update the details of the new person from there, if the issue still persists then we request you to revert us back at helpdesk-gem@gov.in

Source: This answer is provided by GeM Helpdesk.

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Government eMarketplace Government eMarketplace
Answered on February 13,2022

Dear Sir/Ma’am,

Greetings from GeM!

Further to our communication regarding the issue reported by you,

We apologize for the inconvenience faced.

We request you to kindly elaborate on the concern and also share the relevant screenshots of the issue you are facing, to expedite resolution from our end.

For further assistance please reply to the same E-Mail. We will be happy to assist you!

Regards,

GeM Helpdesk

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