Home |IRS Tax Return | What should we do when the IRS sent a letter claiming that the $259 owed was never paid, even though we have proof it was sent through the bank, and we have a phone call appointment with the IRS soon to address this issue?

What should we do when the IRS sent a letter claiming that the $259 owed was never paid, even though we have proof it was sent through the bank, and we have a phone call appointment with the IRS soon to address this issue?

Robert James, 20+ years of experience in IRS matters
Answered on September 16,2023

If he paid his taxes through TurboTax, there apparently have been a lot of issues with that process where funds were withdrawn but not sent to IRS correctly. Those payments went through a third -party payment processor, and people were having a hard time getting ahold of that company. He will need to contact TurboTax to get that information if that's how he paid.

For future reference, it's much better to use IRS Direct Pay for any federal tax payments. These payments are processed directly by IRS, so if there are any issues it's easier to track the payments as long as you save the confirmation numbers.

Direct Pay With Bank Account

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