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When can investors refer their case to arbitration?

Citizen Helpdesk, Curated Answers from Government Sources
Answered on May 08,2021

If there is any dispute (claims, complaints, differences, etc.) between a client and a member of Stock Exchange (i.e. Stock Broker, Trading Member and Clearing Member) / a member of Depository [i.e. depository participant (DP)] which has not been resolved to their satisfaction, either party can prefer for an arbitration proceedings for settlement of their disputes.

Arbitration is a quasi-judicial process for settlement of disputes. Stock Exchanges/ Depositories provide an arbitration mechanism for settlement of disputes (claims, complaints, differences, etc.) between a client and a member/depositories participant (DP) through arbitration proceedings in accordance with the provisions of SEBI Act/ Regulations/ Circulars/ guidelines read with Section 2(4) of the Arbitration and Conciliation, Act, 1996. The limitation period for filing an arbitration reference is governed by the law of limitation, i.e., The Limitation Act, 1963. To obtain information about how to file an arbitration claim, the following links may be seen:-

BSE: https://www.bseindia.com/static/investors/arbitration_mechanism.aspx

NSE: https://www.nseindia.com/invest/content/about_arbitration.htm

Source : This answer is sourced from SEBI's SCORES portal.

When can investors refer their case to arbitration?

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