Home |Digilocker |
Why am I unable to create a Digilocker account? I keep receiving an error message stating that I already have an existing account with my details, even though I have never created one. I am unable to sign up using my Aadhaar and mobile number details. What to do?
Why am I unable to create a Digilocker account? I keep receiving an error message stating that I already have an existing account with my details, even though I have never created one. I am unable to sign up using my Aadhaar and mobile number details. What to do?
Share
Team Digilocker, Ministry of Electronics & IT (MeitY) 
Answered on December 06,2023
Sometimes two DigiLocker accounts are created, one with a mobile number which is a non-Aadhaar DigiLocker account and the other is an Aadhaar-verified account. It is recommended to use an Aadhaar number while logging into DigiLocker account instead of a mobile number.
51 views
Guide
Click here to get a detailed guide
How to fix issues with Digilocker?
DigiLocker is a digital locker to store all your documents. Sometimes, you might have encountered any of the following issues with Digilocker. Documents uploaded by you to Digilocker mi..Click here to get a detailed guide
Guide
Click here to get a detailed guide
How to download Aadhaar card ?
Aadhaar (UID) is a 12 digit unique number which helps you to verify your identity all over the country. Apart from serving the purpose of verification, aadhar also helps individual to open n..Click here to get a detailed guide
Guide
Click here to get a detailed guide
How to Update Aadhaar Card Details ?
Aadhaar is a 12 digit unique number which helps you to verify your identity all over the country. All the details provided in Aadhaar regarding your identity can be updated. Following detai..Click here to get a detailed guide
Related Questions
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on January 03,2021There are two Digilocker accounts created in error - 1st account was created using mobile number, Aaddhar number was not linked to this account and later another account using aadhar number, mobile number was not linked to this account. Digilocker shows "Mobile number already registered with DigiLocker. You can access your account using your credentials". Same issue when we logged in using a mobile number and tried to link aadhaar - Digilocker shows "Aadhaar number already registered with DigiLocker. You can access your account using your credentials" Can you please help delete the account created earlier using a mobile number?
We request you to provide us details of both the accounts and send us a request to support@digitallocker.gov.in specifying the ...
2
327
7215
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on January 04,2021I have updated my aadhar card linked mobile number. But new mobile number is not reflected in Digi locker. What to do ?
You can easily update your mobile number by visiting Profile section of Your DigiLocker using DigiLocker web URL: https://digilocker.gov.in/
1
0
1486
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on March 23,2021I have updated my old mobile no with new no with adhar card and its done. But i have linked my diglocker with old mobile no. How to update it new number ?
Please provide your Aadhaar number and mobile number using the link https://support.digitallocker.gov.in/open. We will update the same from backend.
1
0
437
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on February 12,2021I deleted my Aadhaar card from digilocker. But now, I want to add my Aadhaar card. There is a problem in adding Aadhaar card to digilocker.What to do?
Please let us know your concern in detail through mail at support@digitallocker.gov.in. We will be glad to help you.
1
0
1192
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on December 04,2022I recently created a digilocker account using Aadhaar number and mobile number. After creating account, it showed that my addhaar document is not linked from UIDAI. When I tried to link, it showed that my adhaar is already linked with another account. To access that account I tried option of forgot security pin but it sent otp on my recently registered mobile number and I was again back to recently created account to which I can't link addhaar. What to do? I didn't created the account that is already linked with aadhaar. Is it automatically created by UIDAI? If so how to get access to that now when I created another one.
Seems you created two accounts with DigiLocker, One is linked with Aadhaar and other is linked with mobile number.
1
0
555
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on April 02,2021I am not finding full 12 character of adhar in my digi locker account. Only last four is visible. What to do ?
As per UIDAI guidelines and security reasons we are displaying masked Aadhaar. To download full 12 digits Aadhaar you are ...
1
0
223
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on July 05,2021Can I add my family members aadhar cards in digilocker in same mobile phone ?
One digilocker account allows to fetch one aadhaar only.
1
613
22780
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on July 14,2021I am not able to fetch my Aadhar card from Digilocker.It is not opening and showing the yellow arrow. I have tried to refresh it many times too still not able to access it. What to do?
Please try to login using DigiLocker website and check again. In case issue still persists write back to us ...
1
0
9617
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on July 26,2021There are different numbers registered with my adhaar card and digilocker account. I have lost the sim with which I had registered on digilocker. How to login into digilocker because I am not able to get the otp as it is going on the number I have lost?
Kindly provide your aadhaar copy and registered mobile number using the link given below https://support.digitallocker.gov.in/open
1
38
913
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on October 11,2021What to do as I got this error saying digilocker account already exists with this Aadhaar number?
Try login using your aadhaar number.
1
1097
21841
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on August 10,2021I need to link aadhar to Digilocker for getting my documents. It reaches till getting the otp to my registered number. But when i type the otp it shows exceeded the limit to validate otp. What should i do?
Please report your issue along with your registered mobile no and Aadhaar no using Digilocker Support Page
1
0
177
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on March 22,2022I am trying to create an account on Digilocker as I need my class 12th Marksheet for admission in college. But i am recieving a message on my mobile " your Digilocker Account has been succesfully created. You can sign in using your credentials". But when I am trying to sign in it says either your userid or PIN is incorrect.What to do?
You can reset the security PIN by entering your DOB as per your Aadhaar, if your Account is not ...
1
0
71
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on April 08,2022Why am I not able to fetch my DL to my Digilocker account? My DL no. is of 10 digits and issued from UP in year 2011. It is showing DL doesn't exist. I had checked and verified my DL.
Please ensure your name in Aadhaar and DL/RC is the same.
1
46
1175