Home |FASTag | Why am I unable to surrender my SBI Fastag for my old car after selling it and removing the Fastag sticker? The SBI Fastag portal displays an error message stating "Cancelled cheque already updated". Additionally, the status of my complaint on the portal shows "Case Closed" with no resolution provided, despite not receiving any refund for the Fastag amount. I have contacted SBI Bank Branch, helpdesk team, and used the complaint portal, but no one has been able to resolve the issue. How can I get my money refunded back into my account?

Why am I unable to surrender my SBI Fastag for my old car after selling it and removing the Fastag sticker? The SBI Fastag portal displays an error message stating "Cancelled cheque already updated". Additionally, the status of my complaint on the portal shows "Case Closed" with no resolution provided, despite not receiving any refund for the Fastag amount. I have contacted SBI Bank Branch, helpdesk team, and used the complaint portal, but no one has been able to resolve the issue. How can I get my money refunded back into my account?

yashwanth
Answered on January 15,2024

Try this.

Do not upload the vehicle image, leave it blank. upload just cancelled cheque and ID proof. Then proceed to submit.

Read this help online, it worked.

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