Why is my gem account saying user disabled?

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  Mahesh A. Parmar
  

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  We have registered already in GEM. When I try to make pan validation it's saying our pan name and user name is not matched but I have put the name as it is what mentioned in the PAN card. If I delete the GEM account and create once again is there any problem ? Also, is there any solution to come out of this problem ?
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  Navdeep
  

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