7 Ways to Contact Aadhaar Helpdesk
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UIDAI has setup a multi-channel grievance handling mechanism for the individuals seeking enrolment or update queries and grievances related to Aadhaar Enrolment, Updation and other services. The individual seeking enrolment or update can reach UIDAI through multiple channels viz. Phone, Email, Chat, Letter and Web Portal.
For quick disposal of complaints the individual seeking enrolment or update must keep the EID/URN/SRN handy.
UIDAI shall accept the grievance related to Aadhaar or its services through any of the channels mentioned in Table below; only after the given timelines towards the services mentioned under STANDARDS OF SERVICES PROVIDED BY UIDAI (published in Citizen Charter of UIDAI) has exceeded its given time limit (timelines are cited under column: Success Indicators).
The detailed information about available channels is as below:
Toll-Free Number - 1947
UIDAI contact center consists of a self service IVRS (Interactive Voice Response system) and Resident Support Executive based assistance provided through Toll Free Number (TFN)- 1947. It provides support in following 12 languages:
- Hindi
- Kannada
- Gujarati
- English
- Malayalam
- Marathi
- Telugu
- Assamese
- Punjabi
- Tamil
- Bengali
- Odia
Self Service IVRS
Following services are available in self service mode on 24X7 basis:
The individual seeking enrolment or update can check their enrollment or update status.
In-case of successful Aadhaar generation, the individual seeking to enrol can know their Aadhaar number using EID (Post validation).
Individual seeking enrolment or update can check their complaint status by entering their Service Request Number.
Aadhaar number holder can verify their Aadhaar number.
Aadhaar number holder can check status of their PVC Aadhaar Card.
The individual seeking to enrol can get Enrollment Center locator link on their mobile through IVRS.
The individual seeking enrolment or update can also get link to book appointment for visiting Aadhaar Seva Kendra for Aadhaar Services through IVRS.
Contact Center (Resident Support Executive)
Timings (All days except 03 National Holidays: 26th Jan, 15th Aug, 2nd Oct):
Monday to Saturday: 07:00 am to 11:00 pm.
Sunday: 08:00 am to 05:00 pm.
Mechanism of Grievance Redressal Through Toll Free Number (TFN)-1947
Contact Center Executive resolves General Queries through UIDAI approved Standard Response Templates (SRTs). Grievance/Complaints are assigned to concerned Divisions/Regional Offices of UIDAI on real time basis through CRM application. These are examined internally at concerned Division/Regional Offices of UIDAI for effective resolution and communication thereafter to the individual seeking enrolment or update.
Resolution of grievance:
Normally within 30 days from the date of receipt of Grievance.
Chatbot (Aadhaar Mitra)
UIDAI has launched a new AI/ML based chatbot, "Aadhaar Mitra" which is available on UIDAI’s Official website (https://uidai.gov.in). This chatbot is trained to respond to the individual’s seeking enrolment or update queries and aimed at improving the individuals seeking enrolment or update experience.
Chatbot also has additional features like locate Aadhaar Center, Check Aadhaar enrolment/ update status, Check PVC Card Order status, File a Complaint, Check Complaint status, Locate Enrolment Center, Book An Appointment and Video Frame Integration. "Aadhaar Mitra" is available in English and Hindi languages.
Resolution of grievance:
Normally within 30 days from the date of receipt of Grievance.
Through web portal
The individual seeking enrolment or update can lodge and check the status of their complaint on myAadhaar portal by clicking here.
Resolution of grievance:
Normally within 30 days from the date of receipt of Grievance.
Through Email
The individual seeking enrolment or update can send email to help@uidai.gov.in for any queries and complaints related with Aadhaar services.
Resolution of grievance:
Normally within 30 days from the date of receipt of Grievance.
Walk-In at Regional Offices
The individual seeking enrolment or update can walk into the respective Regional Offices according to their state for their queries or submission of complaints related to Aadhaar.
In addition to above, individual seeking enrolment or update can also approach UIDAI through following channels:
By Post
Grievances may be lodged in UIDAI HQs or ROs through post / hardcopy. The grievances are examined internally and forwarded to concerned Regional Office/Concerned division. The concerned Regional Office/ division handle the grievance by necessary action.
Resolution of grievance:
Normally within 30 days from the date of receipt of Grievance.
Through Public Grievance Portal (CPGRAMS) of the Government of India
Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available for the citizens 24x7 to lodge their grievances to the public authorities on any subject.
Grievances may be lodged at UIDAI through Centralized Public Grievance Redress and Monitoring System (CPGRAMS) website https://pgportal.gov.in/.
The grievances are examined internally and forwarded to concerned Regional Office/ Concerned division. The concerned Regional Office/ division handle the grievance by necessary action.
Resolution of grievance:
Normally within 30 days from the date of receipt of Grievance.
FAQs
You can find a list of common Aadhaar Card queries and their answer in the link below.
Aadhaar Card queries and its answers
Tesz is a free-to-use platform for citizens to ask government-related queries. Questions are sent to a community of experts, departments and citizens to answer. You can ask the queries here.
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