Delhi Doorstep Delivery Service

The broad modus operandi of the project is that one representative (Mobile Sahayak) shall visit the residence of citizens who have requested to the call centre for availing the public service. The Mobile Sahayak shall facilitate citizens in applying for public service and also collect the physical documents, if required for availing the said service/services, deposit the physical documents to respective Departments and deliver the service/certificate of citizen at his doorstep.

Key Feature of Doorstep Delivery Service

Doorstep Delivery currently hosts 100 services across 13 departments including Transport Department services such as renewal of driving license, Revenue Department services such as caste certificates and Women and Child Development Department services such as widow pension scheme and among others. The Government of NCT of Delhi further plans to expand the scope of this project to 200 additional services by 2022-23.

Vision of Doorstep Delivery Service

Following are the vision of Doorstep Delivery Scheme

• To Provide multi-department services to citizens in a time bound manner with no hassle to visit government offices to avail the services

• Reduce the complexity of getting the G2C (Government to Citizen) services from various Departments and multiple platforms and to provide the G2C Services at doorstep on request of a citizen.

• To provide faster delivery of citizen services.

Some Services Offered under Doorstep Delivery Service

Following are the some services offered under doorstep delivery service among the 40 services.

• Driving License

• Marriage Registration

• Ration Card

• Birth Certificate

• Water Connection

How to Create a Request for Doorstep Delivery Service?

Follow the below steps to create a request for doorstep delivery service.

• Visit the Delhi Doorstep Delivery Portal.

• Click on ‘Create Service request’.

• Sign in using your mobile number.

• An OTP will be sent on your registered mobile number. Enter the OTP.

• Click on ‘Login’.

• Enter the details one by one

• Service Details

• Citizen Details

• Appointment Details

• Review

• Click on Confirm.

Working Process of Doorstep Delivery Service

Following is the working process of doorstep delivery service.

• To avail of any of the 100 services, citizens book an appointment slot for a home visit by dialing a toll-free number 1076 which redirects them to a centralized call centre.

• A Mobile Sahayak is appointed to service the request. The Mobile Sahayak visits the citizen as per the appointment schedule, collects and uploads all requisite documents and submits them to the corresponding government department at a modest fee of INR 50 only.

• The status of this service request can be tracked throughout the process through a unique application number.

• Moreover, the centralized call centre has a systematic mechanism to manage all complaints received from the citizens which ensures that any grievances received are redirected to relevant stakeholders and are addressed at the earliest.

• It has been noted that applications received through the Doorstep Delivery mode have minimal rejections rates, as these applications are thoroughly checked by well-trained Mobile Sahayaks before they are introduced into the system.

Service Charges for Doorstep Delivery Scheme

Government shall allow representatives to collect facilitation fee / service charges of Rs.50/- directly from the citizen for each service.

Helpline

1076

References

While crafting this guide, we have consulted reliable and authoritative sources, including official government directives, user manuals, and pertinent content sourced from government websites.

• Doorstep Service

• Delhi Doorstep Delivery Public Services

• Doorstep Delivery