Maharashtra Grievance Redressal Platform

Maharashtra Grievance Redressal portal has been created to provide convenience to citizens of the state by allowing them to lodge a grievance through their mobile phones or computers. This removes the need for them to appear at any location and file a physical grievance. In addition, it provides them the facility of tracking the live status of their complaint, and providing feedback based on their satisfaction with the resolution.

The system also allows the Chief Minister’s Office (CMO) to closely track all lodged grievances, and ensure that corrective action is taken in each case.

The objective of the portal is to ensure speedy, convenient and effective redressal of citizen issues by the administration.

Kind of Grievances

Any grievances relating to the functioning of the Government offices in the State can be filed. The grievance could be policy related (Mantralaya Level) or field related (District Level).

How to file grievances on Maharashtra Grievance Redressal portal?

Go to Maharashtra Grievance Redressal.

You are required to provide your valid email id and mobile number. A One Time Password (OTP) will be sent to the Mobile Number and Email Id which needs to be entered. (This procedure is followed to ensure that the grievance is being filed by a citizen with valid identity.)

If an OTP is not received within 120 seconds of filing the request, a button "Resend OTP" will be enabled on the screen. A fresh OTP can then be requested by clicking on this button.

After logging into the system, the user name is pre-populated based on the email id that has been entered at the time of generation of OTP (e.g. if email entered is ABC@xyz.com, the name that is pre-populated will be "ABC"). This name can be modified at the time of filing the grievance, if required.

District and Taluka details are critical since the grievance need to be assigned to the correct/proper district administration for resolution.

Currently, grievances can be filed at 2 levels of administration - namely District Level and Mantralaya Level.

A grievance can be filed at only one level of administration. If your grievance is related to state policy, please file it under Mantralaya. All other grievances should be posted at the District level.

Currently 4 administrations (or areas) have been identified for grievance redressal - Collector, Municipal Corporations, Police and Zilla Parishad.

Nature of Grievance is the subject/area that your grievance relates to. It has already been compiled for each administration type / department and are available in dropdown.

If the subject of your grievance does not match with any of the options in the dropdown 'Nature of grievance', please select the option 'Others' in the ‘Nature of grievance' dropdown and state the subject of your grievance in the text box.

While submission of grievance, supporting documents (image/pdf) may be uploaded along with your grievance. You need to click on the 'Choose File' button to upload the same.

Once submitted, no modifications/change can be made to the grievance. However, a fresh grievance can be submitted mentioning the previous token number.

Track Grievances

You will receive an automated message on your registered mobile number and email id. You can login to the portal and see the detailed response under section "Track Grievance Status".

You can log into your profile (with the same email id and mobile number used to file the grievance) and see all the grievances submitted by you under the "Track Grievance Status" tab.

Yes. You have the option to rate quality of resolution provided for each of grievance as either 'Satisfied' or 'Dissatisfied'. You can also provide comments to justify your rating.

Time Required

Grievances are expected to be resolved within 21 days.