Can Scheduled Castes file their complaints directly to the government ?

The National Commission for Scheduled Castes (NCSC) Grievance Management Portal is intended to enable people from scheduled castes to file their complaints online and get them addressed.

NCSC Grievance Management Portal facilitates aggrieved persons from the scheduled castes to file their complaints about any incident of atrocity or complaints related to service matter & social and economic matters etc. in an easy as well as in a safe manner.

User Registration

Users have to first register on the portal for submitting their complaints, user can click on the "Lodge Complaint" button, after clicking on it, login page will appear on which Register link is available.

New user can register on this portal to lodge their complaints by providing the information.

1. Name (Mandatory): Enter the first, middle & last name.

2. Father's Name (Mandatory): Enter the Father's Nam.

3. Gender (Mandatory): Select the gender from dropdown list , i.e. Female and Others.

4. Address (Mandatory): Enter the Address

5. Mobile Number (Mandatory): The field is used for verification where in an One Time Password (OTP) will be sent on user's mobile number, provide valid mobile number. As soon as the 'Get OTP' is clicked one field will get visible wherein user has to enter the OTP received and validate it.

6. Email Id (Mandatory): The email ID will also be used for verification purpose,. An OTP will also be sent on email id. As soon as the 'Get OTP' is clicked one field will get visible wherein user has to enter the OTP received and validate it.

7. Aadhar Number (Optional): Enter the aadhar number

8. Password (Mandatory): Enter the desired password. The password should be of minimum 8 characters.

Note: Password should meet the complexity requirement i.e. one letter should be numeric, alpha numeric and special character.

After successful registration, the page will get redirect to login page, wherein user can enter either mobile number or email id and the password to login.

User can login by entering the registered Email ID/Mobile No. & Password.

After entering the Email/Mobile No., password and Captcha and click on Login button, an OTP will be sent to registered mobile number. Enter the OTP received on mobile, User Dashboard will appear.

After successful login, User Dashboard page will display, where name of the user will appear at the right top corner. The User Dashboard will display three tabs namely: 'Make New Complaint', 'Status of Complaint' and 'Frequently Asked Questions'

Process to Make New Complaint

To submit new complaint, click on 'Make New Complaint', tab Complaint page will appear in which user has to fill the details:

1. Complaint Filing for: Select 'Self' or 'Other' (if Others, enter the name of person/authority, who is submitting the complaint on behalf of victim in the text box)

2. Any Previous File No. Enter the previous file number, if any

3. Enter the Name of Victim (Mandatory)

4. Select the option Father/Mother/Spouse/Guardian Name from dropdown list and enter the name

5. Select/Enter the Date of Birth from Calendar icon, enter the age

6. Select the Gender from dropdown list. (Mandatory)

7. Enter the Mobile number. (on which the notification for the application to be received) (Mandatory)

8. Enter the Email ID (Mandatory)

9. Select the ID proof from dropdown list and enter the ID proof no.

10. Enter the Address (Mandatory) & Pin code

11. Select the State, District, Tehsil from the dropdown lists (Mandatory)

12. Select the 'Nature of the Grievances' , 'Atrocity', 'Service Related Matter' or 'Social and Economic Matter' (Mandatory)

    1. If user want to file the complaint for 'Atrocity', select the Atrocity radio button, select the Atrocity Type from dropdown list and choose the whether FIR Lodge or not, if FIR Lodge, enter the FIR No. & Name of Police Station.

    2. If user want to file the complaint for „Service Related Matter', select 'Service related Matter' radio button, select 'Service related Matter type' from option, list of selected option will be available in next field, select the name of State/UT/Central Ministry/Department/Central PSU/PSB & enter the name of department/office (if any).

    3. If user want to file the complaint for „Social and Economic Matter', select 'Social and Economic Matter' radio button, select 'Social and Economic Matter type' from dropdown list, select the 'Complaint for' i.e. State/UT/Central Ministry/Department/Central PSU/PSB or State PSU, after selecting desired option, list of selected option will be available in next field, select the name of State/UT/Central Ministry/Department/Central PSU/PSB & enter the name of department/office (if any)

12. Upload the Complaint/Application in pdf/jpeg/jpg format, size of the file should not exceed 2 MB, Select the language in which the application/complaint is placed.

13. Enter the Details of the Complaint short description of the complaint (maximum 500 words) (Mandatory)

After uploading the relevant file/(s), if any, then click on 'Submit' button. A message of successful submission of complaint with complaint no. will appear on pop-up, also received on registered mobile number and Email ID. The portal will get redirected to 'Complaint Report' where the details of complaint submitted can be seen.

Status of Complaint

The status of complaint can be seen by clicking on the „Status of Complaint' tab from the dashboard. The user can see as well as track the current status of complaint

User can check the status of complaint without login the portal by entering any of the parameter.