How to register grievances through Spandana portal in Andhra Pradesh ?

Spandana is a One-Stop public grievance redressal platform for the citizens of Andhra Pradesh. Grievances raised through Spandana will be redressed in a specific time frame.

A grievance is a formal complaint on any issue regarding the delivery of services by the government. A grievance can be raised on a department or an officer or on any scheme of the government. Right to information (RTI) can’t be seen as a grievance and one can’t file RTI through Spandana.

Process to raise grievance through Spandana portal

The grievances can be registered from various sources viz. GSWS, 1902 Call Center, Mobile App, Web Application, Collectorate grievance day (Spandana Monday).

Citizen can also contact the Digital Assistant, who is appointed in the Grama / Ward Sachivalayam for raising grievances.

You can call 14400 to register a grievance on corruption/bribe, call 14500 to register a grievance on sand and excise, call 1907 for YSR Rythu Bharosa and agriculture-related grievances.

On successful registration of a grievance, the citizen will receive an SMS text message with the grievance number called “Your Spandana Request” Number (YSR#).

Grievance Redressal Process

Grievance can be registered from multiple sources and a unique “ YSR# ” (Your Spandana Request Number) will be generated for each grievance

Grievance will be assigned to the respective redressal officer.

Redressal officer performs the necessary enquiry, action and redresses the grievance.

Citizen can 'reopen' the grievance if not satisfied with the resolution and the same will be assigned to the higher authorities to redress the grievance

Status of Spandana Grievance

You can check the status of a grievance using the weblink shared to you by SMS message at the time of grievance registration or citizen can make a call to 1902 Call Center or by visiting the nearest Grama/Ward Sachivalayam or through Spandana mobile app.

You can also visit Spandana Portal. Click on “Check grievance status”, enter “Your Spandana Request” number and click on “Get Details”

When a grievance is redressed by the grievance redressal officer in Spandana portal, citizen will receive an update in the form of SMS.

Not happy with redressal of Spandana Grievance

If you are not happy with the redressal of a grievance, you can Re-Open the grievance by calling 1902 or by visiting Grama/Ward Sachivalayam or using Spandana portal (https://www.spandana.ap.gov.in/) or using Spandana mobile app.

Once a grievance is re-opened, it will be assigned to a District Level Officer who is above the previous grievance redressal officer. The District Level Officer will perform necessary enquiry and redresses the grievance accordingly.

You should re-open the grievance only when you are not satisfied with the previous redressal of the grievance. You can re-open the grievance twice. When a grievance is re-opened at the first time, it will be assigned to a District Level Officer. If you are not happy with the grievance redressed at District Level, then you can re-open it second time and then it will be escalated to the HoD level.

Technical Issues

For all technical related issues, you can mail at helpspandana-ap@ap.gov.in or you can also call on 1902