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By mistake, two FASTag has been delivered from two different banks for my car. How to surrender one fast tag ?
By mistake, two FASTag has been delivered from two different banks for my car. How to surrender one fast tag ?
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Indian Highways Management Company Limited 
Answered on March 18,2021
Surrender from the FASTag app of the particular bank you do not wish to keep.
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Guide
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Step-By-Step Guide To Update FASTag KYC Before February 29 Deadline [NHAI/SBI/HDFC/ICICI]
NHAI has announced that all FASTags with incomplete KYC will be deactivated after January 31, regardless of balance. This is to deter misuse, such as using one FASTag for multiple vehicles ..Click here to get a detailed guide
Guide
Click here to get a detailed guide
Step-By-Step Guide to Transfer Paytm FASTag to Another Bank Before March 15
To transfer Paytm FASTag, you can raise a surrender request with Paytm for closure or close the FASTag through the app. Please note that only the owner of the said FASTag is authorized to c..Click here to get a detailed guide
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Indian Highways Management Company Limited
Answered on March 18,2021I ordered fastag.It didn’t get delivered and now I am not able to get another fastag because my vehicle is already linked to a fastag which is not delivered. What should I do now ?
Get in touch with the bank on mail from whom you have ordered the FASTag try calling their FASTag ...
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Answered on December 30,2021I have recharged my fastag on 9th April 2021 with Rs.300. But my fastag is showing as blacklisted when my vehicle passed through fastag lane. Hence declined to move forward. Toll tax people are charging double of the amount to go through Fast tag lane. Further, I recharged with Rs. 150 and after passing through two tolls thereafter for the amount not more than total of Rs 60, my current balance next day is again Rs.0.00. What should I do?
You need to raise a complaint with the FASTag issuer bank for timely redressal of the same.
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Answered on March 03,2022I am going to change the name of the owner of my car. so how can i change the name that is on my fastag or how can new owner apply for new fastag while there is already fastag issued with the same vehicle number?
A new FASTag could be applied after the old one gets surrendered by the old owner. FASTags are non-transferable ...
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Answered on July 13,2022I have bought a used car. It had an IHMCL Fastag linked with it. I don't know the previous owner of the car. How can I get the fastag account closed ? Customer care gave me the mobile number associated with the Fastag, but that number is not working.
You can not surrender the tag by yourself as there is an account linked to every FASTag & as ...
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Indian Highways Management Company Limited
Answered on April 21,2023Fastag owner name has a spelling mistake in ihcml Fastag portal because of this I'm denied transfer of money from my ihcml wallet to bank. I have closed the Fastag and has done KYC too but still can't transfer unused amount to bank.What to do?
You have to raise a name correction request with the NHAI helpline 1033 & when your name correction is ...
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Answered on August 14,2023I have bought a second hand car and that car was having a fastag of ICICI Bank which I didn't get with car. Later I take a new fastag of IDFC bank. And recharged it but the money goes in ICICI Bank's fastag which I am not having. What to do ?
Kindly contact the previous owner and ask him to raise a surrender request with the FASTag issuer bank ICICI & ...
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Answered on March 23,2021I purchased yesterday a fastag card from Nawabganj Toll plaza (on kanpur lucknow route). While wallet charging the id appearing is different from the id appearing on fastag card. How this problem can be rectified ?
Kindly contact the FASTag issuer bank or try calling NHAI helpline number 1033.
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Indian Highways Management Company Limited
Answered on December 30,2021I have uploaded my kyc in the portal after getting below message. It is more than 2 days now and the kyc is approved and so I am unable to use my tag. How to proceed? Dear Customer, your IHMCL FASTag wallet creation date is 15/12/2019. As per RBI guidelines, please update your Full KYC details (ID and Address Proof) by logging on to https://fastag.IHMCL.com before 15/12/2020 to continue loading and usage of the wallet.
TAT to update the KYC after successful submission of documents is 7 working days max., For any further query ...
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Indian Highways Management Company Limited
Answered on January 12,2022I have 5 commercial vehicle. But my all fastag are linked with different banks. So it is possible to link all my fastag to one account? I want to pay my toll tax from one account. Is it possible??
Yes, you can pool all your vehicles in one wallet but all FASTag's must be from the same vendor for this ...
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Indian Highways Management Company Limited
Answered on February 19,2021I want to recharge fastag through ICICI but I don't know the customer ID. Is it possible to get Customer ID by phone no. in online?
You can get the same in fastag app or you can try calling ICICI helpline.
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Indian Highways Management Company Limited
Answered on February 23,2021I had Rs 1000 in my fastag wallet but I was charged double at the toll. Who will refund my undue paid money ?
Raise chargeback with the issuer bank with the cash receipt & toll deduction SMS.
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Indian Highways Management Company Limited
Answered on March 06,2021Hamne NHAI ka fastag liya tha. Use bina use kiye he sham ko blacklist show karne laga. Balance 1400 rs hi. 1033 per 50 baar phone kiya but tag whitelist nhi ho raha hi. Kya karu ?
You can mail your details to the ihmcl mailing ID etc.nodal@ihmcl.com. Name of the owner, registered mobile number, vehicle registration ...
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Indian Highways Management Company Limited
Answered on December 27,2021I recharge fastag for INR 18000 amount by mistake.How can I refund ?
You can raise a complaint with the FASTag issuer bank for timely redressal of the same.
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