Home |Indian Highways Management Company Limited Indian Highways Management Company Limited 380 Answers, 19535 Claps, 881645 Views Share × Feeds Questions Answers Guides I was buying the monthly toll pass.Money got deducted from my account and website didn’t show any confirmation. What to do? In case of an unsuccessful transaction (pass not issued), refund will be initiated into the original mode of payment in maximum 7-10 working days (depends on the mode of payment). In such cases,… 1 0 57 I had recharge my HDFC fastag monthly pass with UPI transaction. Payment debited but monthly pass on fastag not activated. Where to raise concern bank or fastag authority? In case of unsuccessful transaction, refund will be initiated into the original mode of payment in maximum 7-10 working days (depends on the mode of payment). In such cases, you need to initiate… 1 0 29 Your vehicle is blacklisted at NPCI by previous issuer bank. Please contact your previous issuer bank to remove blacklist on your vehicle. What to do? Kindly contact the previous issuer bank for removal of the holtist & surrender/closure of the previous FASTag. 1 0 87 Earlier I have Paytm fastag that has been closed.Now i have SBI fastag but on nhai app it is howing that I have kotak bank tag that I have not applied in my life. Due to this my SBI tag is also blocked . Wrote multiple mail to SBI, NHAI but no response. What to do? Raise a surrender request with kotak bank & keep etc.nodal@ihmcl.com in loop for better reach. 1 0 12 I bought second hand car and already ownership transfer done and I am the owner now. But when applying for new fastag there is old fastag blacklisted due to insufficient balance 1st owner not cooperating and not cancelling. What to do? This is to inform you that as per RBI guidelines no one can activate or surrender any account in the name of someone else nor they are transferable to anyone else, Kindly contact the… 1 0 26 What to do with Paytm fastag ? One shall raise a surrender request with the issuer bank Paytm & close the wallet to get the unused amount refunded back to your account. For any further assistance/clarification you… 1 0 55 How to change fastag from Paytm to NHAI? You shall raise a surrender request with the FASTag issuer bank Paytm & close the wallet to get the unused amount refunded back to your account and then you may purchase another FASTag… 1 0 48 My father renewed his fastag. But mistakely sent money to his old one. How can he get back the money? You must surrender the old tag & close the wallet to get the unused amount refunded back to your account. 1 0 10 I am unable to update Fastag kyc because I am unable to login with my registered mobile number. What to do? As per the NHAI initiative of One Vehicle One FASTag, you need to complete the KYC of your latest FASTag as per the RBI guidelines by 31st January 2024 also you need to discard all the earlier issued… 1 0 166 How to surrender blacklisted fastag with negative balance of 267, of second hand car when previous owner is not responding? Fastag was issued by ICICI Bank. This is to inform you that as per RBI guidelines no one can activate or surrender any account in the name of someone else nor they are transferable to anyone else, Kindly contact the… 1 0 94 I am unable to login to the ihmcl for fastag kyc. I have a fastag from Airtel bank. The site is showing that my number is even not registered. What to do? For Bank FASTag:- You have to contact the concerned Bank FASTag helpline number/visit Bank official FASTag page. For NHAI FASTag only:- Visit fastag.ihmcl.com in case of NHAI… 1 97 1974 I have 2 fastag for one car. How to merge 2 fastag into 1? There is no option of a merger, kindly surrender one tag and keep only tag. Once you surrender the tag and close the wallet then the unused amount would be refunded back to your account. 1 0 156 I have deactivated my HDFC fastag for my old car which I sold. It has a balance of Rs 1090. I purchased new car and dealer offered me mandatory IDFC fastag. Now how can I transfer balance from HDFC to IDFC or vice versa. You have to surrender your previous tag otherwise the new owner of your old car will not be able to purchase another tag in his name. Once you raise a surrender request with the FASTag issuer bank… 1 0 40 How to withdraw money from my fastag account? Money can't be withdrawn from the FASTag but all of your unused balance along with the security amount will be refunded back to your account post successful surrender of the FASTag & closure… 1 0 6624 How to update the name in the IHMCL NHAI portal? Because of the name mismatch between the portal and the identity/address proof, the KYC got rejected multiple times. Without KYC, my vehicle is not being removed from the hotlist status. Send your documents & details along with your Vehicle no. & registered mobile number at etc.nodal@ihmcl.com for further necessary action. 1 0 63 My Airtel fastag has been blacklisted. It is not getting recharged. The customer care number is of no use. What to do? You shall call NHAI helpline at 1033 for further assistance/escalation. 1 0 180 Where to raise complaint when toll beam damages the car? At guilalu toll after the tag debitted the toll the beam rose up and as soon as we moved our car the beam dropped again damaging the car. Where and to whom should one raise the complaint? You may raise a complaint with the 1033 NHAI helpline. 1 0 18 I'm unable to recharge my fast tag every time I try it shows tax limit exhaust. What should I do now? There is a limit of 10,000 Rs. recharge for non-KYC FASTags. Kindly contact your FASTag issuer bank for further assistance to resolve the issue. 1 0 101 I had 2 fastag from airtel payment bank on 1 vehicle which i deactivated successfully. Even airtel is saying its deactivated and they cannot do anything. Still its showing black listed now i cannot get any new tag. What to do? Kindly call 1033 NHAI helpline for clarification & resolution regarding this issue. 1 0 13 Recently I relocated to Mauda, Nagpur from AP, my vehicle registed in AP. From Mauda everyday I have to go to Nagpur. There is a Toll gate (Called Mathani) in between. I want to opt for Local monthly pass at this toll gate.How to obtain monthly pass? Contact the toll plaza & they will guide you accordingly. 1 0 18 I have bought a second hand car and that car was having a fastag of ICICI Bank which I didn't get with car. Later I take a new fastag of IDFC bank. And recharged it but the money goes in ICICI Bank's fastag which I am not having. What to do ? Kindly contact the previous owner and ask him to raise a surrender request with the FASTag issuer bank ICICI & close the wallet. 1 0 218 मेरा फास्टेग में १००० है लेकिन फास्तेग ब्लॉक बता रहा है Kindly contact your FASTag issuer bank to remove the blacklist & then you'll be able to use your FASTag as per your convenience. 1 0 3 I am facing issues with the FASTag for my BMW iX. The tag was not detected by toll booths, even after replacing it with different providers. What should I do to resolve this problem? There is this issue with the high-end cars that the angle of the front windshield is more slantly placed & secondly, the glass reflects various rays hence the RFID readers sometimes are unable to… 1 0 282 My account is showing 600 rs but every time when we go through toll plaza they say my account is having insufficient balance and i should contact Fasttag issuer bank. But Airtel Fasttag don't have customer service no also there app is not responsive. WHat to do now? Every bank or organisation is having customer care, kindly contact them & get the issue resolved. 1 0 55 I had recharged for my monthly toll but it didn’t reflect in my fastag and my money got deducted 2 days after this. Now I had to recharge it again. How can the money be reversed from the first recharge? In case of unsuccessful transaction, refund will be initiated into the original mode of payment in maximum 7-10 working days (depends on the mode of payment). In such cases, you need to initiate the recharge… 1 0 644 How can I find my issuer bank on fasttag if not printed? In case there is no bank's name written on the FASTag then it is an NHAI/IHMCL tag. Kindly call 1033 NHAI helpline for any further clarification. 1 0 94 How do I find out if KYC update for Fastag has been updated in record. Also how can I change an e- mail address that is linked with it? You may contact the 1033 helpline for clarification regarding the same, you may change your email address from the customer portal of myfastag app. 1 0 111 Bhagan Toll plaza bouncer harassed me and beaten me and my brother today at toll plaza while crossing toll after paying through my FASTag. Now what should I have to do. I raised a police complaint against him. For any misbehaviour you may raise a complaint with the NHAI helpline at 1033. 1 0 112 I've purchased 2nd hand car & used it's fastag twice. Then on next toll person told me that balance is not sufficient. So i did recharge. Then i received msg that fastag closure initiated, now what i need to do to get refund? The refund of closure will be deposited to the previous owners account as the FASTag was in his name. Hence, kindly contact the previous owner for any further assistance. 1 0 43 The fastag on my new car was activated using the Chasis number. I have my registered vehicle number now, how can I link to my already functional Fastag ? Kindly contact your FASTag issuer bank for replacing the chassis number with the VRN. 1 0 4364 I have a fastag with kotak Mahindra Bank with sufficient balance. But I want to buy new fastag from Paytm. Can I buy it? And will my balance be transferred? You must surrender the previous FASTag from kotak bank & you will get the unused amount refunded to your account. Then you may proceed with the purchase from paytm. Inter-FASTag transfer of funds… 1 0 223 I have been trying to update my kyc of NHAI Fastag since 2 months but saying some other reason and rejecting my kyc. I want to close my account now immediately. How to do it? Contact the NHAI helpline @1033 for the reason of rejection & guidance for proper procedure to upload the documents & details in the portal for timely verification of the same. 1 0 22 While recharging my Fastag, by mistake i put 50,000 INR instead of the intended 5000 INR. Can I get this corrected and retrieve the amount back to my credit card? You must contact your FASTag issuer bank on an immediate basis. 1 0 64 I have a new vehicle which is linked to the chassis no. And my vehicle no is not linked with the vehicle number. Does it have any impact? Is it compulsory to link with the vehicle number? Once you get the VRN, contact your FASTag issuer bank and get your vehicle registration number updated. As while recharging you might face issues as normally one could not remember the chassis number… 1 0 1690 How can I update my fastag KYC online? As per the NHAI initiative of One Vehicle One FASTag, you need to complete the KYC of your latest FASTag as per the RBI guidelines by 31st January 2024 also you need to discard all the earlier issued… 1 0 135 Is government vehicle (electricity department) exempt form toll? No 1 0 83 Fastag owner name has a spelling mistake in ihcml Fastag portal because of this I'm denied transfer of money from my ihcml wallet to bank. I have closed the Fastag and has done KYC too but still can't transfer unused amount to bank.What to do? You have to raise a name correction request with the NHAI helpline 1033 & when your name correction is completed you may proceed for FASTag surrender & wallet closure to get the unused amount… 1 0 533 Will I be able to close the NHAI issued fasttag if KYC is not completed? If yes how many days will it take in closure? Also is there any way to get a different bank fasttag meanwhile KYC is getting approved? No, successful KYC verification is mandatory to proceed with the surrender process. 1 0 32 I have uploaded the documents for KYC of my fasttag on the NHAI portal. However the same has not yet approved. Is there any way I can expedite the process and get the Kyc approved because I had to travel in 2 days ? This is to inform you that the TAT to update the KYC after successful submission of documents is 7 working days max., kindly bear with us in the interim. It could be processed anytime in-between. For… 1 0 41 How to complete kyc for fastag offline? I have a NHAI fastag and have completed the kyc process 10 times but every time it gives the same error. There is no way of doing the KYC offline, kindly contact NHAI helpline 1033 for step by step guidance over how to update your KYC online. 1 0 291 I had a ICICI fasttag in my car and sold it. Now I bought a new car with kotak fasttag. How do I transfer balance from my ICICI fasttag to kotak fasttag? FASTag balances are non-transferable inter-bank. You have to raise a surrender request with the old FASTag issuer bank & then your unused amount will be refunded back to you. Then you may use your… 1 0 102 Does the tow vehicle is exempted from toll charges ? No, it does not. 1 0 539 I want my FASTag balance to be transferred back to my bank account as I am selling my car. How to do it? You have to raise a surrender request in the customer portal of myfastag app. & then raise a wallet closure request, upload your cheque & you will get the unused amount refunded back to your account.… 1 6 126 Meri fastag kyc pending kyu hai ? mujhe abhi TK non kyc show kr raha hai meine sari information kr di hai. This is to inform you that the TAT to update the KYC after successful submission of documents is 7 working days max., kindly bear with us in the interim. It could be processed anytime in-between. For… 1 0 57 Maine ik truck purchase kiya hai,us per tag laga hua hai paytm ka .or wo blacklisted hai or ma unko bol raha hu bhi mujhe link bhej do ma payment clear krwa deta hu,wo bhej nhi rhe bol rhe hai Paytm wallet active kro.mujhe to yeh bhi nhi pta wo RBI ke rules k anusar, sirf account malik hi usko chalu ya band kar sakta hai, kripya purance vahan malik se sampark kare or unhe purana PayTm ka tag band karwane k liye kahe. 1 0 65 What is procedure for closing fastag account as I have sold the car and purchased new car and dealer has taken another bank fastag? You have to raise a surrender request with the FASTag issuer bank for closure/surrender. 1 0 249 How to change Axis bank fast tag mobile phone number of my father's account who died recently? You have to raise a request with the FASTag issuer bank Axis for timely resolution of the same. 1 0 364 I have recharged my monthly pass today with 315 rs as it is 29/12/22 but its showing validity till 31/12/22. What can i do? We are sorry to inform you that nothing could be done post successful recharge, there are some plazas with one month validity of monthly pass which is 1st of every month till last day of the month irrespective… 1 0 712 I have given request to close my Fastag to IDFC bank 10days ago with all documents to their support email id. I was promised Tag closure in 7 days. But now no one at IDFC is replying back. At NHAI the IDFC tag is still showing as exists. What to do? You can escalate to NHAI helpline 1033 for further assistance. 1 0 0 Mane eeco van old purchase ki h jisme fastag laga h wo kam nahi kr raha h ab me dusra fastag nahi le pa raha hu koi upay batay halp me? Kindly contact the previous owner and get the old FASTag surrendered ASAP & then you will be able to purchase & activate another tag of your choice. 1 0 44 No questions added by Indian Highways Management Company Limited. I was buying the monthly toll pass.Money got deducted from my account and website didn’t show any confirmation. What to do? In case of an unsuccessful transaction (pass not issued), refund will be initiated into the original mode of payment in maximum 7-10 working days (depends on the mode of payment). In such cases,… 1 0 57 I had recharge my HDFC fastag monthly pass with UPI transaction. Payment debited but monthly pass on fastag not activated. Where to raise concern bank or fastag authority? In case of unsuccessful transaction, refund will be initiated into the original mode of payment in maximum 7-10 working days (depends on the mode of payment). In such cases, you need to initiate… 1 0 29 Your vehicle is blacklisted at NPCI by previous issuer bank. Please contact your previous issuer bank to remove blacklist on your vehicle. What to do? Kindly contact the previous issuer bank for removal of the holtist & surrender/closure of the previous FASTag. 1 0 87 Earlier I have Paytm fastag that has been closed.Now i have SBI fastag but on nhai app it is howing that I have kotak bank tag that I have not applied in my life. Due to this my SBI tag is also blocked . Wrote multiple mail to SBI, NHAI but no response. What to do? Raise a surrender request with kotak bank & keep etc.nodal@ihmcl.com in loop for better reach. 1 0 12 I have received two fastag by park plus.what should I do for second? Kindly surrender one tag & keep the other one of your choice. 1 0 90 No Guides added by Indian Highways Management Company Limited.
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