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How and on which portal can I upload my documents for KYC for unblocking my vehicle 's blocked fastag?
How and on which portal can I upload my documents for KYC for unblocking my vehicle 's blocked fastag?
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Indian Highways Management Company Limited 
Answered on May 23,2022
In case of the NHAI tag the documents shall be uploaded to the IHMCL FASTag portal.
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Answered on December 30,2021I have recharged my fastag on 9th April 2021 with Rs.300. But my fastag is showing as blacklisted when my vehicle passed through fastag lane. Hence declined to move forward. Toll tax people are charging double of the amount to go through Fast tag lane. Further, I recharged with Rs. 150 and after passing through two tolls thereafter for the amount not more than total of Rs 60, my current balance next day is again Rs.0.00. What should I do?
You need to raise a complaint with the FASTag issuer bank for timely redressal of the same.
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Answered on March 03,2022I am going to change the name of the owner of my car. so how can i change the name that is on my fastag or how can new owner apply for new fastag while there is already fastag issued with the same vehicle number?
A new FASTag could be applied after the old one gets surrendered by the old owner. FASTags are non-transferable ...
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Answered on April 21,2023Fastag owner name has a spelling mistake in ihcml Fastag portal because of this I'm denied transfer of money from my ihcml wallet to bank. I have closed the Fastag and has done KYC too but still can't transfer unused amount to bank.What to do?
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Answered on August 14,2023I have bought a second hand car and that car was having a fastag of ICICI Bank which I didn't get with car. Later I take a new fastag of IDFC bank. And recharged it but the money goes in ICICI Bank's fastag which I am not having. What to do ?
Kindly contact the previous owner and ask him to raise a surrender request with the FASTag issuer bank ICICI & ...
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Answered on December 27,2021I got second-hand vehicle. I got airtel fastag. I am having sufficient balance in my account but in IHMCL fastag it is showing my account is blacklisted with karur vysya bank. What should I do now ?
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Answered on December 30,2021I have uploaded my kyc in the portal after getting below message. It is more than 2 days now and the kyc is approved and so I am unable to use my tag. How to proceed? Dear Customer, your IHMCL FASTag wallet creation date is 15/12/2019. As per RBI guidelines, please update your Full KYC details (ID and Address Proof) by logging on to https://fastag.IHMCL.com before 15/12/2020 to continue loading and usage of the wallet.
TAT to update the KYC after successful submission of documents is 7 working days max., For any further query ...
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Answered on January 12,2022I have 5 commercial vehicle. But my all fastag are linked with different banks. So it is possible to link all my fastag to one account? I want to pay my toll tax from one account. Is it possible??
Yes, you can pool all your vehicles in one wallet but all FASTag's must be from the same vendor for this ...
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Indian Highways Management Company Limited
Answered on January 19,2022Recently I bought a car from a second-hand showroom. I want to change the details of fastag to my own such as mobile no. Email id and adress. What can i do for this or shall i buy a new fastag for the same vehicle?
You have to surrender the old tag & get a new one fixed. FASTags are non-transferable.
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Indian Highways Management Company Limited
Answered on November 09,2022I was having ihmcl fastag for my car and the same i closed 2.5 years ago but still it's going blacklisted in NPCI site because of this i am not able to buy new fastag. Complained 100 times on 1033 but still no resolution. What to do now?
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Answered on May 19,2023I've purchased 2nd hand car & used it's fastag twice. Then on next toll person told me that balance is not sufficient. So i did recharge. Then i received msg that fastag closure initiated, now what i need to do to get refund?
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Indian Highways Management Company Limited
Answered on February 17,2021How can I transfer a fastag to another person with the same vehicle number ?
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Answered on March 18,2021I ordered a fastag, but unfortunately, it has been wrongly tagged as a personal vehicle. It is for the truck ( 10 wheels ). The order is to be shipped on 12 March, I expect it to be corrected in category and colour code. What to do now ?
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