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While recharging Fastag, a window opens which says that your account is inactive for the last one year.Update your kyc identification number. How to do that?
While recharging Fastag, a window opens which says that your account is inactive for the last one year.Update your kyc identification number. How to do that?
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Indian Highways Management Company Limited 
Answered on April 04,2022
Update your KYC with the FAStag issuer bank & in case of NHAI FASTag you can upload your documents in the IHMCL portal or in the myfastag app.
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Guide
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Step-By-Step Guide To Update FASTag KYC Before February 29 Deadline [NHAI/SBI/HDFC/ICICI]
NHAI has announced that all FASTags with incomplete KYC will be deactivated after January 31, regardless of balance. This is to deter misuse, such as using one FASTag for multiple vehicles ..Click here to get a detailed guide
Guide
Click here to get a detailed guide
Step-By-Step Guide to Transfer Paytm FASTag to Another Bank Before March 15
To transfer Paytm FASTag, you can raise a surrender request with Paytm for closure or close the FASTag through the app. Please note that only the owner of the said FASTag is authorized to c..Click here to get a detailed guide
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Indian Highways Management Company Limited
Answered on February 18,2021Hamara SBI Fastag recharge Nahin ho raha hai phone pe se. Kya karu ?
Check whether your KYC is done or not. If not, call SBI helpdesk.
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Answered on February 12,2021I have recharged my Fastag by gpay. The amount reached in the wallet now but I received a message that my Fastag account is having insufficient balance. What to do now?
It takes some time to reflect in your fastag wallet, if it takes more than an hour kindly contact your ...
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Answered on February 12,2021I opened my fast tag account with SBI with Rs.500. Then i haven't used it. Even though bank sends me SMS to pay rs.2000. Is it necessary to deposit the money ?
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Answered on March 01,2021When I have sufficient balance in my bank account, why my Fastag is blacklisted for lesser balance ?
Balance in the account does not mean balance in fastag wallet, you need to maintain balance in your fastag ...
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Answered on November 09,2022I have purchased a 2nd hand car and transferred to my name, now I am applying for fastag but came to know that there is already a fastag on the same car which is blacklisted ,there is no sticker on the car.now I want to get new one,please help
Contact the previous owner to get the tag surrendered before purchasing a used vehicle otherwise it will always create an issue.
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Indian Highways Management Company Limited
Answered on August 21,2021I bought second hand car and already ownership transfer done and Mparivahan portal show now i am the owner. Now i need to apply for fastag , in my bank. I submit all the docs to my bank , and my fastag account created by bank and i deposit first payment via check also.Now bank says , your old owner fastag id was blacklisted , so you need to remove close old id then after we can create new one for you. How can i get to know my cars old fastag id and bank name and how can i close the old id?
The tag issuer can give you a few details of the old tag if it is still showing on ...
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Answered on November 24,2021I have activated my Fastag with minimum balance. But if I check balance, the tag status is mentioned as invalid. What to do?
The tag is in inactive status, kindly raise a complaint with the FASTag provider & get the same activated ...
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Indian Highways Management Company Limited
Answered on December 28,2021I was using SBI Fastag when raised surrender request my balance was Rs40 then Got 240 rupees refund. When I tried to apply new one from another bank they are saying my vehicle blacklisted by SBI. I contacted SBI they are asking me to call 1033. They are saying bank has to do this. Now I don't even have active fastag account to recharge. This seems some system issue how can I get my vehicle in whitelist?
You shall raise a blacklist removal request with the SBI because they are the final authority to remove the ...
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Indian Highways Management Company Limited
Answered on February 24,2022Can one purchase another Fastag immediately after requesting the Fastag issuer to surrender the old Fastag for the same vehicle?
No, it takes time to surrender the tag & offload from the system.
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Indian Highways Management Company Limited
Answered on May 04,2022What to do as I uploaded all required documents in my fastag portal but status of KYC is pending and unable to recharge my account?
The max. TAT for KYC update is 7 working days after successful submission of valid proofs.
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Indian Highways Management Company Limited
Answered on April 28,2022How can I get my amount back as I had recharged the fastag for 1000 and sold my car?
Surrender the said tag & get the wallet balance refunded in your account. Raise a surrender request with the ...
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Indian Highways Management Company Limited
Answered on October 13,2022What to do as I am trying to recharge my IHMCL fastag through gpay but it is showing failed?
Kindly check if your tag is in hotlist status if yes then call 1033 helpline to remove the hotlist ...
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