Step-By-Step Guide to Transfer Paytm FASTag to Another Bank Before March 15

To transfer Paytm FASTag, you can raise a surrender request with Paytm for closure or close the FASTag through the app.

Please note that only the owner of the said FASTag is authorized to close/surrender the FASTag.

How to Close Paytm FASTag from the Paytm app?

Follow the below steps to close Paytm FASTag via Paytm app.

• Login to your Paytm account

• Search for ‘FASTag’

• Select ‘Manage FASTag’ (find it is in the ‘Services’ section)

• Select the FASTag which you wish to deactivate

• Click on Close FASTag.

• Your amount will be refunded.

How to Surrender Paytm FASTag?

Call  Paytm on Toll-free number: 1800-120-4210 and mention your mobile number against which the tag has been registered along with the Vehicle Registration Number (VRN) or Tag ID.

The Customer Support agent will get in touch with you to confirm the closure of FASTag.

When you connect with the customer support executive, be ready to provide essential information related to your FASTag and the linked account:

• FASTag account details: Share your FASTag account number or the registered mobile number.

• Vehicle information: Provide the details of your vehicle such as registration number, make and model and vehicle class.

• Reason for deactivation: Clearly state the reason for deactivating your FASTag, whether it is due to selling your vehicle or any other reason you may have.

How to withdraw Paytm FASTag security balance?

As per IHMCL, money can't be withdrawn from the FASTag but all of your unused balance along with the security amount will be refunded back to your account post successful surrender of the FASTag & closure of your wallet.

Paytm FASTag Closure Issues

You can raise your concern from the 24x7 help section of your Paytm app by selecting 'FASTag' category and a suitable issue. 

What if Paytm is not closing the FASTag

You can raise a complaint against Paytm on NHAI FASTag customer care number 1033.

Can I buy another FASTag for my car without deactivating existing Paytm FASTag?

As per IHMCL,  you cannot use 2 FASTags for one car. Only one will work or in most of the cases, another tag will not be issued.

How to buy a new FASTag?

FASTag can be purchased from Offline as well as Online mode:

Offline: Point-of-sale (POS) set up at following locations

• All NH toll plazas

• Over 40,000 Point-of-Sale locations set up by 26 member banks

• Selected bank branches of 26 certified banks

• RTOs

• Transport hubs

Online: FASTag can be bought online also as below:

• For NHAI FASTag - Visit Flipkart App or other E-commerce websites

• For all other bank issued FASTag – FASTag can be purchased from respective bank portals. Some of the leading banks are:

  • ICICI bank (iMobile App)

  • Axis Bank

  • HDFC bank

  • IDFC First Bank

  • Airtel Payments Bank (via Airtel App)

In digital issuance mode, FASTag can be availed from all bank branches of leading private sector banks such as ICICI bank, HDFC bank, Axis bank, etc.

What are the documents required to buy new FASTag?

You will need to carry original as well as copy of your KYC document

You need to submit the following documents along with the application for FASTag:

• Registration Certificate (RC) of the vehicle.

• Passport-size photograph of the vehicle owner

• KYC documents as per the category of the vehicle owner:

• Online Portal for customers.

How to do KYC for new FASTag?

You can refer to the process to do FASTag here.